Privacy Policy

1. What data we collect

When you use the website and order services, we may collect the following types of information:

• Your name (if provided)
• Email address
• Phone number
• IP address
• Order information (date, amount, phone number, mobile operator)
• Top-up and transaction history
• Other information you provide voluntarily when filling in forms on the website

2. Payment data

We also collect and process information about completed payments, including:

• Payment amount
• Date and time of the transaction
• Unique transaction identifiers
• The phone number entered for the top-up
• The payment method used

This data may be shared with our partners that carry out the top-ups and provide the payment gateways, strictly for the purpose of providing the service.

3. How we use the information

The collected data is used only for the following purposes:

• To fulfil mobile top-up orders
• To process payments and refunds
• To contact the customer when order details need to be clarified
• To prevent fraud and keep the service secure
• To comply with legal requirements

4. Sharing data with third parties

We do not sell or transfer your personal data to third parties, except where this is necessary for:

• Processing payments through payment systems
• Delivering the service through external top-up services
• Resolving disputes (for example, when handling chargebacks)
• Analytics and advertising, only if you allow them in the cookie window: Yandex Metrica, including Webvisor (Yandex LLC, Russia), Google Tag Manager, Google Ads and Google Analytics (Google LLC, USA), PostHog (PostHog Inc.). Data received by Google and PostHog may be processed outside Russia. Details are in our Cookie Notice.

5. Data security

We take all reasonable technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction.

6. Data retention

Your data is stored on our secure servers for as long as needed to provide the services, and for no longer than 5 years unless the law requires otherwise.

7. Your rights

You have the right to:

• Request access to your data
• Ask for your data to be corrected or deleted
• Withdraw your consent to data processing

You can delete your account and data on the Delete your account and data page. For anything else, contact us using the contacts at the bottom of the website.

8. Changes to this Policy

The Company may change this Policy. The updated version will be published on the website with the date of the last change.